multi-masking

Dear God,

First of all, You know very well that I’m not supposed to be where I am right now. Up to now, I still cannot understand why I’m attending training for Comcast Order Fulfillment Wave 1 when I should be auditing calls for Qwest’s Vendor and Alternative Markets already. It’s a tough transition for us cheerleaders (Lala, Lorie, Joye, Shiela, Liezel, and I) and jocks (Tom and JP), having been initially trained as QAS’s. Now we’re being subjected to the harsh realities of being moved a notch downward. Yes, I understand it’s a non-voice account, but still, it’s difficult. What seemed very easy to audit before is now very hard to study.

To start the ball rolling, I don’t think the website is user-friendly at all, particularly to customers. I simply do not see the point in having to enter a complete street address just to check availability of services in the area. Maybe I am still attached to Qwest, but hey, it doesn’t change the fact that You only need the zip code to do just that.

Secondly, I’m quite convinced that Triple Play is kind of misleading. This is the only existing bundle that they have, and frankly, I don’t see how it works. How will a 12-month commitment to pay only $99 attract customers when they would have to pay more after that? Again, I may be still attached to Qwest, but You can log on to their website (http://www.qwest.com) and view the details on their Price For Life promotion. You’ll definitely get my drift.

And here comes the most crucial part of my prayers, dear God. Why can’t their training team or course developers come up with a module that we can follow during class? Why can’t they provide the literature prior to discussing the topics so that we can follow, especially whenever (which is practically, ALWAYS) we couldn’t hear the trainer? And most of all, why can’t they provide an answer key for the quizzes?

You see, God, we have an exam on Friday. I still don’t have a clue on what the training’s all about. I believe that it’s not just a lack of interest on my part. It would really break my heart if I would fail this training course just because there are a lot of ineffective and/or negative elements surrounding our training class.

I know You’re listening… that even before my fingers hit the keyboard, You already know what my heart is screaming. Please, Lord… help us. Amen.