multi-masking

I sent out this e-mail to one of our offsite suppliers (offsite, meaning we have no contract with them for special pricing and/or deferred payment) like I always do whenever applicable:

Good morning,

Can you also send us an acknowledgment with the company letterhead and estimated shipping cost?

Thank you!

This e-mail was sent 8/28. I tried to follow up yesterday but their offices close at exactly 4:30 PM EST, so I called them up today and spoke with one of their customer service agents.

I stated my reason for calling, which was mainly to remind them that I needed that acknowledgment to process the prepayment and get the order moving into productions. Imagine my surprise at what she said:

“Yes, I already sent one yesterday in the mail.”

Thinking I heard her wrong, I reconfirmed the information she gave me and I did hear everything correctly. She did sent it out in the mail. Aargh.